Readings Number One Car Sales, MOT and Service Centre 12-18 School Road
Tilehurst
RG315AL
http://www.carcontacts.com/ 0118 945 1516
The reason why my car didn't pass MOT was "to much play in both track rod ends". The only problem is, both track rod ends were new, replaced the same day in the morning (before MOT). !!!!! AVOID !!!!!
by Rf
Sold us an RX8 which we had to take back only a few hours after purchase. .. kept telling us we was stopping and starting the car wrong and that was why it wouldn't start when hot! Took it back 7-8 times within our 3 month warranty for the exact same fault to keep getting fobbed off ( we're not machines so believed there was nothing wrong ) later found out it was to do with the pistons within the engine had blown and would cost 2,500 to fix!! To date the car no longer works and we are still paying for it! !! AVOID!!! AVOID!!! AVOID!!!
by BD
Sold me an rx8 faulty from the day i bought it.. They kept telling me.. That is was to blame... Engine rebuild nearly £4000 to fix.. Took them to court got my money back after two years off having the car sat on my drive.. Just been past there and its up for sale.. Please avoid these cowboys...
by bob
Aload off rubbish. They cant diagnose a problem if it hit them in the face absolutely rubbish company how they have traded so long is beyond me.. Do not use this garage scrap cars and rubbish workmanship
by henry
Sold me an rx8 faulty from the day i bought it.. They kept telling me.. That is was to blame... Engine rebuild nearly £4000 to fix.. Took them to court got my money back after two years off having the car sat on my drive.. Just been past there and its up for sale.. Please avoid these cowboys...
by bob
Phoned up booked mot,turned up at time booked left car to get paper returned to see car on ramp then to be told not possible to do mot as the new ramp fitted could NOT RAISE the car (range rover) Wot a great new ramp they have (not) Total waste of time!!!!!!!!
by Range
Used these guys for years. However, too many occasions of suspiciously high MOT bills (hundreds of pounds) raised concern. The final straw was paying £290 for small engine issue, then being told EGR/ECR(?) valve(?) would cost another £220. That was the last time. Seems to always be £300 for this, £400 for that, every time I needed a repair. I was also charged £60 once when a headlight went out, as back then I had no clue how to fix those myself. Very disappointed and now I've finally wised up, I avoid like the plague. :(
by Richard B
Used for an MOT, great service, great price.
by LL
Had a problem with my drivers door, was dropping and couldn't close. Took to car contacts as they had been my main service and MOT garage for the past few years, they wanted to charge approx. £150 to supply and fit a new coloured hinge, took it somewhere else, they tightened the bolts and then had it back in the following day for 1/2 hour to take the door off and fully check it over and do whatever was needed, they charged £40 and the door is good as new, no hinge needed, they said they'd never had to replace a hinge on a peugot car before and as a small independent peugot garage you can guess where I'll be going in future, would give CC zero rating if I could!!
by Jean Deane
Suddenly realised that we needed to get an MOT ASAP. Managed to book it online for the following day - Sunday morning - fantastic! They opened on time and did the MOT. Very helpful and good service. Thank you:-) Happy customer.
by Hugo
This is in response to the four postings about the Mazda RX-8 with a starting problem. The true story is that the customer did buy the RX-8 and did complain about a starting problem. However it would not fail to start for our workshop staff. We asked the ownew to leave it with us for extended tests but he refused to do so. That in itself was strange as what use was the car to the customer if it did not start? We heard no more for several months and eventually the customer took us to the small claims court. In what turned out to be an incorrect and outrageous decision we were ordered to buy the car back which we did. Our customer had a poor credit rating and in order to obtain credit he had instructed a credit company to fit an immobiliser to the car. Once back in our possession we checked the car out and found that the immobiliser which he had fitted caused intermittent poor starting and was the sole cause of the problem. The car was sold on many months ago and has never failed to start for its new owner. Our customer was advised of our findings but never had the courtesy to withdraw his very wrongful reviews.
by John Letch
Excellent work in diagnosing a fault on my Mercedes Estate. Saved me having to buy a new car because they just managed to fit some new sensors. The best bit was that they managed to replicate my high speed driving fault by getting a mechanic to drive the car back to Maidenhead and back to Tilehurst. This was great service from friendly people.
by Ashley BUtler
Excellent customer service and very helpful right up to the point of purchase. If you have any problems after sale they don't want to know. From my personal experience of buying and servicing cars with these guys I know that some of these reviews are fake.
by James
Avoid this garage at all costs. Bought a car and have had to scrap it after 1 year - lost 2.8k.
by Jaap Stam
Great Garage, Great Staff. Been taking both of my cars here for over 5 years, MoT, service, breakdowns, never a problem. The staff are both helpful and friendly. Not only that but prices compared to main dealers and other garages are excellent, I have compared other garages and been quoted extortionate prices for the same work. You wont be disappointed and you wont be ripped off. Excellent garage.
by Alex
Booked my car in for an MOT at Car Contacts in Tilehurst, Reading and made a genuine mistake. Actual booking was for 10.45am - I had it in my mind that it was 11am (as I had previously pre-booked with another garage for 11am and got times mixed up). I thought I turned up early at 10.52am, but was in fact 7 minutes late! I pleasantly informed the man I was booked in for 11am and his very rude reply was "Nope!" I said again I had booked for 11am and he said "you're too late - I gave you 10 minutes (not true) now we're fully booked". I then left. I have telephoned this afternoon and explained the situation. I was hopeful they would be understanding and perhaps show good will to book me in for another day. Bascially was told, "sorry can't help you - you'll have to pay again". For someone on a single wage I can ill-afford this expense. If you want a recommendation - DON'T use Car Contacts. The mechanic is very rude and dismissive (told me to put a match to my car after it passed last time I took it there) and the customer service is non-existant. What a shame
by TD
Car Contacts recharged my air-con and didn't do the job properly so, after a couple of weeks, the cold air didn't last. They cut corners and charge full price; you can easily get better service elsewhere.
by Rik
Booked my MOT in the website and went on person on the appointment date to hear that the booking has not come through. Its ok when IT system goes wrong but the person in the reception Ronald was very rude (all it was required was just a sorry and ask to re-book if required) but this guy just mentioned he cannot do anything. I am afraid he is lacking the very basic customer service skills and surprised how someone like this person can be in the front office! In the past i have been there to see a car and the dealer aspects was relatively better but however way poor.
by Sri
Very rude people out there and work is not good either, not recommended at all !!
by Awful service
Great with the sales, smooth and easy unfortunately back to have work done twice, now out of warranty and still experiencing issues, supposed refurbished alloys, not sealed or done properly now leaking air, need 1 new tyre and if ongoing will need refurbishment again by somewhere who knows what they are doing! Car knocking again, guess it's the other lower suspension arm, 1 already done along with the resitting of the rear suspension top mount.... What next i ask myself, RAC approved what crap. They have actually stuck my Mazda badge on in centre of wheel with glue! Should be investigated in my opinion absolute joke of a dealership... 🤔
by BM
Further to my other review, when quite frankly I was somewhat annoyed, I would like to counter that by saying that after contacting Car Contacts they have rectified all of the problems with my vehicle without any fuss, being polite and professional throughout. Sometimes we just end up with 'one of those cars', but i can now say without doubt that it is driving superbly and is spotlessly clean. Thank you again for getting everything sorted, great bunch of extremely helpful guys, would highly recommend :)
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